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Returns & Exchanges

Policy

Trust is crucial to a team and, as your partner, we want to ensure our products match your expectations. We offer two levels of returns:

  • 30 Day Returns: We provide a refund to the method of payment within the first 30 days on returns of resalable items that are unworn, in new condition, and in original packaging along with all packaging attachments and enclosures, including all applicable tags, instructions, etc. For apparel, return item in its original packaging, along with all packaging attachments and enclosures, including all applicable tags, instructions, etc. Some restrictions apply.
  • 90 Day Returns: For these returns Galls Account credit or a gift card are provided. We accept returns of resalable items within 90 Days of delivery that are unworn, in new condition, and in original packaging, along with all packaging attachments and enclosures, including all applicable tags, instructions, etc. For apparel, return item in its original packaging along with all packaging attachments and enclosures, including all applicable tags, instructions, etc. Some restrictions apply.

Return instructions are available on the reverse side of the packing slip.

Returning A Product

Returns should be made via a trackable method. Fill out the reverse side of the packing slip included with your order or fill out a blank packing slip by clicking here.
Create a label from your online account:

Step 1: Sign in to your Galls account.

Step 2: Access your Account Order History and select the order you would like to return.

Step 3: Click the link shown below to generate your label – be sure to include your packing slip with your order for faster processing.

If your label does not automatically print, you may reprint it by clicking the link in the green banner.

Not logged in to your account, create a return label manually:

Step 1: Click Here

Step 2:Complete the form with your order details. Your RMA Number is the same as your order number. Be sure to include your packing slip with your order for faster processing.

Step 3: Click Submit to print.

If your label does not automatically print, you may reprint it by clicking the link in the green banner.

Details & Limitations

Refunds are deposited back to your original payment method.
Original shipping charges are non-refundable unless the return is related to our error.
Special order items or items that have been altered, decorated, engraved, customized, or otherwise embellished at the request of our customers can only be returned if the return is related to a Galls error.

10-Day Fit Guarantee

If your Body Armor requires exchange or alteration, the request must be made within 10 days of delivery. You must contact Galls Customer Service or your Galls rep to receive return authorization prior to returning your armor. Stock Non-Customized Body Armor may be returned after the 10-day period, but you will incur a 20% restocking fee. Armor must be returned in new, unworn condition. Outer Carriers with customization are not eligible for return unless the return is related to a Galls error. This policy excludes clearance items-these products are sold as a final sale with no exchanges.
Body worn cameras, audio recording devices, and memory cards cannot be returned to a Galls store or at Galls.com; they must be returned directly to the manufacturer in accordance with that manufacturer’s returns policy.
All clearance items are sold “as is” and cannot be returned.
Returns for these items, including but not limited to self-defense sprays, chemical kits, select first aid kits and components, road flares, and fire extinguishers cannot be accepted. If you are unsure if the product you are returning falls in to this category, please contact Galls’ Customer Service. Refunds may be available depending on circumstances.
Many products sold by Galls offer extended manufacturer’s warranties. For returns related to matters covered by a manufacturer’s warranty, please visit the manufacturing brand’s website and/or call their customer service line directly.

Gift Certificates cannot be returned or redeemed for cash or credit except where required by law.

To ensure fast processing, ship to:

Returns Department
1340 Russell Cave Rd
Lexington, KY 40505

For Returns Assistance:
Contact our Customer Service Department

1-866-673-7643

help-desk@galls.com