Galls Custom Uniforms Help Center

General Information

Galls Custom Uniforms™ is an all-in-one platform designed to streamline the creation, customization, and management of uniforms for agencies. It allows users to create detailed uniform profiles, customize every aspect of the uniforms, and place bulk orders, all from a centralized, in-house system.

To get started, sign in or create an agency account here. Once you're signed in, you can begin creating uniform profiles tailored to your agency's needs, customize uniforms, share uniform profiles with your team, and place orders.

  • Profile creation and management for different ranks and units.
  • Extensive customization options for uniforms, including patches, emblems, and tailoring.
  • Centralized control for ordering and managing uniforms.
  • Bulk-ordering capabilities to streamline the process.
  • Easy sharing of profiles with team members for ordering.

Account Management

To access your account, visit the sign in page and enter your registered email and password. If you're having trouble logging in, you can use the “Forgot your password?” link to reset your password or the “Forgot your user name?” link to receive an email with your user name(s).

You can check your order history by signing into your agency account and navigating to the “Order History” tab. Here, you'll see a list of all your past orders with details on each.

To update your profile information, sign into your agency account, go to the “Your Profile” tab, and make the necessary changes.

Creating and Managing Uniform Profiles

To create a new uniform profile, sign into your account, go to the “Galls Custom Uniforms” tab, click on “Create New Uniform Profile.” Follow the prompts to set up your profile, including naming the profile and selecting products to customize.

Be descriptive in naming your uniform profile to easily identify it later. For example, use names like "Officer Hot Weather Uniforms" or "Detective Winter Gear". If you want to get granular, add the gender as well.

To edit an existing profile, sign into your account, go to the “Galls Custom Uniforms” tab, select the uniform profile you want to edit, and click on “Edit”. In the profile, choose the items to edit and click “Edit”. Make the necessary changes and save your updates.

To share a profile with team members, go to the “Galls Custom Uniforms” tab, select the uniform profile you want to share, and click on “Share ”. Enter the email addresses of the team members you want to share the profile with and send the invite. Make sure not to share the profile with an email address associated with another agency account, only individual accounts can receive shared profiles.

After sharing the profile, team members will receive an invitation email. They must sign in or create an account using the same email address the invite was sent to in order to access and order from the uniform profile.

You can manage your profiles by signing into your account and navigating to the “Galls Custom Uniforms” tab. From here, you can create, edit, share and order from profiles as needed.

Customizing Uniforms

To add items to your uniform profile, navigate to your account page, go to the “Galls Custom Uniforms” tab, select the uniform profile you want to add items to, and click on “Edit”. Choose the item you want to add to your profile, make any required customizations, and save the item to your profile. Repeat these steps for all items and categories.

To customize a garment, navigate to your account page, select the “Galls Custom Uniforms” tab, choose the uniform profile for which you'd like to customize garments, and click “Edit”. Once the uniform profile is loaded, use the customization interface to choose customization options such as patches and emblems and save your preferences.

Customization locations vary by garment but typically include areas such as the left chest, right chest, shoulders, and back. The customization interface will show all available locations per item.

To add a custom emblem, select the item you wish to customize from your uniform profile, select the location on the item you wish to add the emblem to, choose “Customer Specific Emblem” tab, click “Add Customer Specific Emblem”, upload your custom design, and click “Save”.

Available categories include tops, bottoms, outerwear, footwear, headwear, and accessories. Each category offers a variety of items suitable for different roles and weather conditions.

Ordering Items

To place an order, find the uniform profile you'd like to order on the “Galls Custom Uniforms” tab and click “Order”. Once the profile has loaded, click “Order” on the product you would like to order.

Once you've clicked order on the product you'd like to order, you'll be able to choose quantity, sizes, as well as certain customizations like monogramming/name strip text.

After customizing an item, click on 'Add to Cart' to include it in your order. You can continue customizing products and adding more items to your cart as needed.

Before checking out, go to your cart and review all items, quantities, sizes, and customizations to ensure everything is correct. Make any necessary quantity adjustments before proceeding.

Using the Cart and Checkout

You can view your cart at any time by clicking on the cart icon in the upper right corner of the page. This will display all items you've added.

To remove an item, go to your cart, find the item you want to remove, and click on the trash bin button to the right.

In your cart, adjust the quantity of each item using the quantity selector to the right. The cart will automatically update the total.

To complete your purchase, review your cart, proceed to checkout by clicking “Checkout”, enter your shipping and payment information, and click “Place Order”.

We accept all major credit and debit cards. Specific options will be shown during the checkout process.

Help and Support

For help, you can contact our Galls Custom Uniforms experts by submitting a request here.

To report an issue or provide feedback, utilize our feedback tool located on the bottom left of your screen while on any Galls Custom Uniforms page.

Can't find what you're looking for? Please reach out to us and a Galls Custom Uniforms Expert will get back to you.

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