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Frequently Asked Questions
If you do not see your specific question answered here, please call or e-mail us.
- Is my information secure?
- Why am I seeing a security alert stating there is a problem with the site's security certificate?
- Why didn't my order ship via expedited delivery even though I paid for it?
- How do I redeem a gift certificate online?
- When I add items to my cart it says my cart is empty. Why can't I add items to my cart?
- Why am I being asked to re-enter my credit card number at checkout?
- Do I have to register to make a purchase?
- How can I check on the status of a phone order?
- Titles like POLICE and SHERIFF are not available on certain items on your website. Why aren't these titles available and what do I do if I need to order these?
- Why am I being charged sales tax on your website?
- I forgot my password. How do I retrieve it? What if I have forgotten my User Name too?
- If an item in my order is on backorder, will I be charged the regular shipping and handling charges for each package?
- How do I return an item? What if I don't have my packing slip?
- What do I do if I need to change or cancel my order?
Is my information secure?
Our web servers are authenticated by VeriSign so you can trust that you are doing business with Galls. We protect the security of credit card and other sensitive information you provide online by using Secure Socket Layer (SSL) security software that encrypts such information. The security features are automatic. For example, once you've clicked the CHECKOUT button on the Shopping Cart page, your browser looks for a digital certificate to confirm that it is communicating with Galls.com. Once a positive ID is made, your order continues. We use VeriSign software to enable the use of digital certificates. For your security, the verification process happens in the background every time you place an order on our site. More information on the Galls privacy policy is available here.
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Why am I seeing a security alert stating there is a problem with the site's security certificate?
Our site certificate authenticated by VeriSign is validated on the full URL www.galls.com. If you have accessed our site by typing galls.com in your browser without the preceding "www", you may see the security alert indicating that the name on the security certificate is invalid or does not match the name on the site. To avoid this alert, simply redirect your browser to point to www.galls.com or click here. If you click on the VeriSign seal at the bottom left of any page, you will be able to verify our certificate status and see that it validates on the name "www.galls.com".
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Why didn't my order ship via expedited delivery even though I paid for it?
Please ensure that your order does not contain an item that is being dropshipped from the manufacturer before selecting an expedited delivery option at checkout. If you have added a dropship item this will be indicated at checkout for you. When you see this message, please make sure you've selected the standard delivery option. If you have specified an expedited delivery option on a dropship order, please contact us so we can get your account properly credited.
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How do I redeem a gift certificate online?
Unfortunately at this time, gift certificates cannot be redeemed online. We hope to provide this capability in the future. If you wish to redeem a gift certificate, please place your order by phone or mail. More information on purchasing a gift certificate online.
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When I add items to my cart it says my cart is empty. Why can't I add items to my cart?
Your computer's time zone and time must be set correctly and your browser must be enabled to accept cookies for shopping at Galls.com. Cookies are very tiny text files that are stored on your computer when you visit certain web pages that record your preferences. Galls.com uses cookies to keep track of what you have in your shopping cart and to remember you when you return to our site. They cannot harm your computer and they do not contain any personal or private information. View helpful instructions on enabling your browser to accept cookies if you are encountering this problem.
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Why am I being asked to re-enter my credit card number at checkout?
You may be asked to re-enter your credit card number because all required fields have not been completed on the checkout page. Even though the transaction has not yet been submitted, we NEVER retain credit card numbers anywhere on our website for your protection. Required fields include a shipping address selection, an order e-mail address and full credit card information including account number and expiration month and year. Shipping addresses must be "selected" by clicking the radio button beside the desired shipping address.
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Do I have to register to make a purchase?
You no longer are required to register with Galls.com to make a purchase, although we encourage shoppers to do so. All new and existing registered users enjoy the convenience of a quicker, hassle-free checkout with saved shipping and billing information. Once registered, all users have access to their order history with the ability to track orders, check a backorder status and print receipts/invoices. The simple one-time registration process links to your existing Galls account if you've ordered with us before making available your entire order history including phone, mail, and in-store order details. Registered users can also review products that they've purchased and create shopping or wish lists for convenient ordering.
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How can I check on the status of a phone order?
By registering online, status information on all orders including phone, mail, in-store as well as web, is available online. Haven't registered? It's easy! Already registered? Your entire order history is just a click away!
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Titles like POLICE and SHERIFF are not available on certain items on your website. Why aren't these titles available and what do I do if I need to order these?
Galls restricts the sale of selected products such as, but not limited to, embroidered apparel, badges, nameplates, insignia, emblems, and collar pins that identify the holder or wearer as a member of any law enforcement agency. Please refer to our Terms and Conditions for more information regarding our policy. If you need to place an order for these items, we ask that you please call us so that we can get you the items you need as quickly as possible.
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Why am I being charged sales tax on your website?
The sales tax applied to your FireAuthority purchase is determined according to state and local laws and regulations. The specific tax rate is based upon the shipped from and shipped to information in your specific order. We are required by law to collect tax in all 50 states where sales tax is collected and Galls, An ARAMARK Company, LLC does business. We turn over all monies collected to the appropriate government agencies and we are audited by these agencies on a regular basis. Galls does not profit from the collection of sales tax.
For our tax exempt customers, state laws require us to have your signed tax exemption or resale certificate on file at our offices. We are required to charge you sales tax if we do not have this documentation.
If your agency's online purchases are being taxed and you've already qualified for tax exempt status and have your letter or certificate on file with us, please contact us so we can get this corrected.
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I forgot my password. How do I retrieve it? What if I have forgotten my User Name too?
No problem, simply follow this link and your password and username will be e-mailed to the address you specified when you registered. To ensure delivery of email responses from us to your inbox (not bulk, spam or junk folders), please be sure to add tech-support@galls.com and help-desk@galls.com to your address book or approved senders list. If you still do not receive an email reminder within 10-15 minutes, simply send us an e-mail or call so we can first verify your information.
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If an item in my order is on backorder, will I be charged the regular shipping and handling charges for each package?
Shipping charges are calculated based on the total of your order, regardless of whether your order ships complete or in multiple shipments. If your order splits in partial shipments, each shipment will include a shipping and handling charge that is proportional to the value of the shipment. If you add up all the partial shipping charges, you will come up with the total quoted originally. In no case will your shipping charges increase due to backorder or drop ship items.
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How do I return an item? What if I don't have my packing slip?
Simply follow the instructions on the reverse side of the packing slip that comes with your order. Galls provides a pre-addressed label for you to affix to the package.
If you don't have your packing slip, download, print and complete the online form, place the item in the original packaging, then place in a second box to prevent damage. Make sure to include your name, address, order number and daytime phone so that your return can be processed. Please insure your package in case it is lost or damaged. You may also wish to send it via a delivery service that can track its return. For more information regarding our merchandise return policy click here.
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What do I do if I need to change or cancel my order?
If you need to make any changes to or cancel your order, please call us immediately at 1-800-477-7766.
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