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For over 40 years, professionals like you have been our #1 priority. You can always count on friendly, knowledgeable customer service and fast same-day shipping. We want to be sure all of your needs are met and all of your questions are answered. Your complete satisfaction is important to us. Without it, we couldn't stay in business.
Providing quality products to professionals who protect and serve the public is our core purpose. If you aren't satisfied with a newly purchased item, contact us and we will do our best to make it right.
Merchandise Return Policy
- We will gladly refund, credit or exchange any product that we currently offer that is in Unused condition and in its Original Packaging. Returns must be made within 90 days after the date of purchase. Items that have been worn or washed cannot be returned.
- Many products sold by Galls have manufacturer's warranties. For returns relating to matters covered by a manufactures' warranty, please contact the manufacturer directly to coordinate the repair or return on any such item. Please refer below for specific manufacturers contact information or contact our customer service department at 1-800-477-7766.
- All clearance items are sold "as is" and cannot be returned.
- Special order items or items that have been altered, decorated, engraved, customized, or otherwise embellished at the request of a customer cannot be returned for credit or exchange unless the return is related to our error.
- Original Packing Receipt should accompany all returns or the return must include the original order number associated with the return.
- We will refund or credit the value of the item and any taxes you were charged. Original shipping charges are non refundable unless the return is related to our error.
- Printable Flat Rate USPS or FedEx return labels are available on-line. A deduction from your return credits or refund amount will be made in an amount equal to our standard return shipping rate which is $10. If your return credit/refund is in an amount less than the applicable shipping cost, your original pay method will be charged the difference. If you choose not to use our return label, we recommend that you insure your package and ship it by a method that can be tracked. To access your return label, simply sign into your account, click the “Order Status” link (top of screen, below the search box), select the order # from your order history and from the order summary page select the “Click to return item(s) on this order” link.To create an account simply click the “My Account” link at the top of screen for registering instructions.
- A Returns Authorization number is required for ALL purchases made by government agency or business customers; please contact your assigned account manager or customer service representative.
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