• Customer Service
• Distribution
  Inventory Control | Mailroom | Production | Quality Assurance
  Receiving | Returns | Shipping
• Finance
  Accounting | Collections
• Human Resources & Training
• Information Systems
• Inventory Management
• Merchandising
• Marketing
• Sales
  Bids | International | Managed Accounts | Retail Sales

Customer Service

Receives orders by phone, fax and mail. Inputs order into computer system for the Distribution Center to process and ship to customer. Investigates and responds to customer inquiries regarding products, returns, and shipments.

Distribution - Inventory Control
Counts, puts away, replenishes, and rotates product in the Distribution Center on a daily basis.

Distribution - Mailroom
Processes incoming mail for distribution and dispatches outgoing mail.

Distribution - Production
Performs value additive processes to outgoing products. Processes include embroidery, hemming, and heat pressing of apparel, engraving nameplates, and assembling lightbars.

Distribution - Quality Assurance
Verifies quantity and quality of incoming and outgoing merchandise.

Distribution - Receiving
Unloads and processes inbound product.

Distribution - Returns
Processes information pertaining to merchandise to be returned to manufacturer due to defects or mistakes.

Distribution - Shipping
Picks product and prepares it for same day shipping both nationally and internationally via UPS, United States Postal Service (USPS), Federal Express, RPS, and other expedited carrier services.

Finance - Accounting
Tracks and monitors the company's financial status through various accounting processes - accounts payable, accounts receivable, payroll, and mail order. Makes payments to, and receives payments from external parties. Processes company payroll, ensuring payment to employees. Performs month-end and year-end closings.

Finance - Collections
Analyzes paying habits of customers who are deliquent in payment of bills. Makes outbound collection calls on credit card orders.

Human Resources
Enhances company infrastructure by recruiting and staffing, developing and refining organizational structures, developing and training employees, facilitating conflict resolution, coordinating benefits and compensation, advising leaders on people issues, and providing for the welfare of employees.

Human Resources - Training
Develops and executes educational programs for the company. Courses support company goals and direction, and enhance employee professional and personal growth.

Information Systems
Manages the information and network systems throughout the company. Enhances current systems and develops new systems to meet operational needs. Installs, modifies and repairs microcomputer hardware and software. Responsible for data security, implements security measures that safeguard access to data elements. Assists in enhancing the company's presence on the web.

Inventory Management
Coordinates activities related to stocking and replenishing goods sold by the company.

Merchandising
Identifies merchandise for catalog. Collaborates with Advertising Department to develop catalog. Tracks profitability of products and determines market opportunities. Negotiates with product suppliers on cost and availability of merchandise.

Marketing
Responsible for the creation of communications and advertising materials to effectively represent the company's products and services to all public safety customers such as catalogs, direct mailing pieces, web site design and targeted customer emails. Provides analysis and reporting of catalog circulation, house file behaviors, and company wide projects. Maintains customer mailing list by eliminating duplicates, making change of addresses, and updating current information in database.

Sales - Bids
Processes bid requests received from Law Enforcement, Fire, EMS, Secuity, Correction and other governmental agencies - federal, state and local.

Sales - International
Promotes American trade interests in the Republic of the former Soviet Union, Eastern Europe, and Latin America.

Sales - Managed Accounts
Contacts existing and potential customers by phone, identifying their needs, and selling appropriate merchandise to meet their needs.

Sales - Retail Sales
Sells to, and services customers in the Galls retail stores.