Returns & Exchanges
Policy
Galls LLC will repair, replace or refund an item if the customer is not completely satisfied with the recent purchase. Items can be returned up to one year from purchase date. Return instructions are available on the reverse side of the packing slip.
Returning A Product
Create a label from your online account:
Step 1: Sign in to your Galls account.
Step 2: Access your Account Order History and select the order you would like to return.
Step 3: Click the link shown below to generate your label – be sure to include your packing slip with your order for faster processing.
If your label does not automatically print, you may reprint it by clicking the link in the green banner.
Not logged in to your account, create a return label manually:
Step 1: Click Here
Step 2:Complete the form with your order details. Your RMA Number is the same as your order number. Be sure to include your packing slip with your order for faster processing.
Step 3: Click Submit to print.
If your label does not automatically print, you may reprint it by clicking the link in the green banner.
Details & Limitations
The original packing slip should accompany all returns or the return must include the original order number associated with the return.
To ensure fast procssing, ship to:
Returns Department
1340 Russell Cave Rd
Lexington, KY 40505
For Returns Assistance:
Contact our Customer Service Department 1-866-673-7643