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Returns & Exchanges

Policy

Galls LLC will repair, replace or refund an item if the customer is not completely satisfied with the recent purchase. Items can be returned up to one year from purchase date. Return instructions are available on the reverse side of the packing slip.

Returning A Product

Returns should be made via a trackable method. Fill out the reverse side of the packing slip included with your order or fill out a blank packing slip by clicking here.
Create a label from your online account:

Step 1: Sign in to your Galls account.

Step 2: Access your Account Order History and select the order you would like to return.

Step 3: Click the link shown below to generate your label – be sure to include your packing slip with your order for faster processing.

If your label does not automatically print, you may reprint it by clicking the link in the green banner.

Not logged in to your account, create a return label manually:

Step 1: Click Here

Step 2:Complete the form with your order details. Your RMA Number is the same as your order number. Be sure to include your packing slip with your order for faster processing.

Step 3: Click Submit to print.

If your label does not automatically print, you may reprint it by clicking the link in the green banner.

Details & Limitations

Refunds are deposited back to your original payment method.
Original shipping charges are non-refundable unless the return is related to our error.
Special order items or items that have been altered, decorated, engraved, customized or otherwise embellished at the request of our customers cannot be returned unless the return is related to our error.
Body worn cameras, audio recording devices, and memory cards cannot be returned to a Galls store or at Galls.com; they must be returned directly to the manufacturer in accordance with that manufacturer’s returns policy.
All clearance items are sold “as is” and cannot be returned.
Returns for these items, including but not limited to self-defense sprays, chemical kits, select first aid kits and components, road flares, and fire extinguishers cannot be accepted. If you are unsure if the product you are returning falls in to this category, please contact Galls’ Customer Service. Refunds may be available depending on circumstances.
Many products sold by Galls have manufacturer’s warranties. For returns related to matters covered by a manufacturer’s warranty, contact the manufacturer directly or Galls Customer Service Department at 866.673.7643 to coordinate the repair or return of any such item. For specific manufacturer’s contact information, refer to the list below:

The original packing slip should accompany all returns or the return must include the original order number associated with the return.

Gift Certificates cannot be returned or redeemed for cash or credit except where required by law.

To ensure fast procssing, ship to:

Returns Department
1340 Russell Cave Rd
Lexington, KY 40505

For Returns Assistance:
Contact our Customer Service Department

1-866-673-7643

help-desk@galls.com