About galls service- the product was delivered on time but I had ordered the MK 4 size and got the MK 3 size instead. It was still Saber Red Gel so I kept it called Galls customer service and they credited the difference. As far as the product its great love the gel base can't say enough good things about it. It seems to get compliance quite well also. I have used several different defense sprays in the past, and hands down for working inside a sensitive area this is by far the best I have used.