Frequently Asked Questions

Products

Promotions, Discounts and Coupons

Shopping

Order Status

Shipping

Returns


What if my question isn't answered here?

Chat with us online, email us or call us. We'll be glad to answer any question you might have.

Products

How do I find my size?
Visit our Sizing Information Center to find the size chart you’re looking for.

Can I add my name or department name to my shirt?
Yes, please contact customer service at 866.673.7643 to add personalization to your clothing, bags, hats and more. Click here to learn more about personalization options.

Why am I being asked to provide credentials on products requiring proof of occupation?
Galls restricts the sale of selected products such as, but not limited to, embroidered apparel, badges, nameplates, insignia, emblems, and collar pins that identify the holder or wearer as a member of any law enforcement agency or other agency-specific titles. Click here for more information.

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Promotions, Discounts and Coupons

Why is my promotion code not applying to all items and shipping methods?
Certain brands have pricing policies that restrict the prices we may advertise, and therefore cannot be discounted any further.

Percent and dollar-off promotions exclude all products from 5.11 Tactical, Adventure Medical Kits, Aimpoint, Arc'teryx, ASP, Bates, select Bayco items, Belleville, Benchmade, Blauer, Cat, Condor, Dickies, Dutysmith, Elbeco, EOTECH, Garmin, GoPro, Granite Gear, Hanes, Hazard 4, HWI, Intoximeter, Land Air Sea, select Leatherman items, Line of Fire, Lowa, Magnum, Magpul, Major Surplus, Marmot, Maverick, Maxpedition, Merrell, Mil-Spec Monkey, Nike, Oakley, Ogio, Original S.W.A.T., Otis Technologies, select Pelican items, ProBuilt, select Pro Vision items, Quiqlite, Ridge, select Rocky items, Safariland, select Sandpiper items, Salomon, Sanmar, Shirt Stays Plus, select Smith & Wesson items, Streamlight, Strong Suit, Thorogood, Tommie Copper, Under Armour, Vertx, Wesol, Whelen and Wolverine, except where otherwise noted.

Some exclusions apply to shipping promotions. Galls Standard Shipping applies to orders received by 5:00 p.m. ET Monday through Friday for non-customized, in-stock merchandise. Galls Standard Shipping normally ships same day for receipt within 4-6 business days. Saturdays, Sundays and holidays are not considered business days. To learn more, please visit our shipping information.

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Shopping

Is my information secure?
Our web servers are authenticated by VeriSign so you can trust that you are doing business with Galls. We protect the security of credit card and other sensitive information you provide online by using Secure Socket Layer (SSL) security software that encrypts such information. The security features are automatic. For example, once you've clicked the CHECKOUT button on the Shopping Cart page, your browser looks for a digital certificate to confirm that it is communicating with Galls.com. Once a positive ID is made, your order continues. We use VeriSign software to enable the use of digital certificates. For your security, the verification process happens in the background every time you place an order on our site. More information on the Galls privacy policy is available here.

Is an account needed to place an order?
You do not need an account to place an order. You can checkout as a new customer and will have the option to create an account after completing your order.

I forgot my user name and/or password, how do I retrieve them?
You can have your user name and/or password emailed to you. To do this click on the "Sign In" link at the top of any of our web pages. Click on either the "Forgot your user name?" or "Forgot your password?" link found directly below the "Sign in" fields and button. Enter the email address used to set up your account and your user name/password will be emailed to you. NOTE: As a security precaution, requesting your password will delete your credit card information from your stored account information.

If you continue to have difficulty signing into your account, contact us for assistance.

Why am I being charged tax for my purchase on your website?
The sales tax applied to your purchase is determined according to state and local laws and regulations. The specific tax rate is based upon the shipped from and shipped to information in your specific order. We are required by law to collect tax in all 50 states where sales tax is collected and Galls does business. We turn over all monies collected to the appropriate government agencies and we are audited by these agencies on a regular basis. Galls does not profit from the collection of sales tax. For our tax-exempt customers, state laws require us to have your signed tax exemption or resale certificate on file at our offices. We are required to charge you sales tax if we do not have this documentation. If your agency's online purchases are being taxed and you've already qualified for tax-exempt status and have your letter or certificate on file with us, please contact us so we can get this corrected.

Can I use PayPal?
Not at this time. We do plan to implement PayPal in the near future.

When will my credit card be charged?
An initial authorization with the name GAL Equipment&Uniforms 800 477 7766 may appear as pending on your account. However, your credit card will not be charged until the items ship.

Can I redeem a gift certificate online?
Unfortunately at this time, gift certificates cannot be redeemed online. We hope to provide this capability in the near future. If you wish to redeem a gift certificate, please place your order by phone or mail. More information on purchasing a gift certificate online. NOTE: Gift certificates cannot be returned or redeemed for cash or credit except where required by law.

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Order Status

How do I get a copy of my invoice?
Email AR@galls.com or call 866.286.1358 to request a copy of an invoice.

How do I check the status of my order?
Contact customer service at 866.673.7643 or sign in using your user name and password. If you do not have an account, then you can check your status via order confirmation email.

How do I make a change to my order?
Contact customer service at 866.673.7643.

How do I cancel my order?
Contact customer service at 866.673.7643.

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Shipping

How are shipping charges calculated?
Galls Standard Shipping is just $8.95 regardless of order amount and applies to orders received by 5:00 p.m. ET Monday through Friday for non-customized, in-stock merchandise. Expedited shipping charges are calculated based upon the order total.

When will my order be shipped?
Galls Standard Shipping applies to orders received by 5:00 p.m. ET Monday through Friday for non-customized, in-stock merchandise. Galls Standard Shipping normally ships same day for receipt within 4-6 business days. Saturdays, Sundays and holidays are not considered business days. Some shipments may experience unavoidable delays due to severe weather conditions.

How will my order be shipped?
Galls orders are shipped via UPS and USPS standard shipping. Deliveries to APO/FPO and P.O. Boxes will be shipped via United States Postal Service.

How can I track my order?
You can track an order through your order confirmation email, sign in to your account to check order status, or call customer service at 866.673.7643.

Do you ship internationally?
Yes, contact customer service at 866.673.7643 to place an international order.

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Returns

How do I return an item for exchange, repair or refund?
Items can be returned up to one year from purchase date. Please refer to our Returns & Exchanges page for further detail.

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