Returns & Exchanges


Galls LLC will repair, replace or refund an item if the customer is not completely satisfied with the recent purchase. Items can be returned up to one year from purchase date. Return instructions are available on the reverse side of the packing slip.


Printable Flat Rate UPS return labels are available through order history with a registered web account or labels can be created manually. A deduction from the return credits or refund amount is made in an amount equal to Galls standard return shipping rates in effect at time of purchase (refer to the Galls website for current rates and instructions). If the return credit/refund is in an amount less than the applicable shipping cost, then the original pay method will be charged the difference. If the package is returned without a Galls return label, then it is recommended to insure the package and ship by a trackable method.


To ensure fast processing, ship to:
Returns Department, 1340 Russell Cave Road, Lexington, KY 40505


Galls will refund or credit the value of the item and any taxes that were charged (except where an item is repaired and returned). Original shipping charges are nonrefundable unless the return is related to a Galls error.


Special order items or items that have been altered, decorated, engraved, customized, or otherwise embellished at the request of a customer cannot be returned unless the return is related to a Galls error.


All clearance items are sold "as is" and cannot be returned.


Gift certificates cannot be returned or redeemed for cash or credit except where required by law.


A Returns Authorization number is required for ALL purchases made by government agency or business customers; contact an assigned account manager or customer service representative.


Many products sold by Galls have manufacturer's warranties. For returns relating to matters covered by a manufacturer's warranty, contact the manufacturer directly or Galls Customer Service Department at 866.673.7643 to coordinate the repair or return of any such item. For specific manufacturer's contact information refer to



The original packing slip should accompany all returns or the return must include the original order number associated with the return.